Welcome to our Consultation Hub

This hub has been developed to help keep you informed about all our consultations.

Recently, we spoke with around 100 tenants about how we gather your views. Thank you to everyone who took the time to share their feedback and help us improve. As a result, we’ve introduced:

• A dedicated area on our website (these pages), where you can easily find up-to-date information on our consultations.

• New guidance for our staff to make sure they are consulting with you effectively.

• Clear commitments about how we will seek and use your views going forward.

Based on what you have told us, we can see that there are some areas that we need to improve when asking for your views. We're using this information to develop our new Tenant Engagement strategy. This will help us to:

• Make communications easy to understand with as little jargon as possible.
• Make sure we are clear about why we are communicating with you.
• Provide timely and transparent feedback to people that take part.
• Tell people how their views have been used to inform our decisions.
• Be open and honest about what can be influenced.

Watch this space for more updates and opportunities to have your say.