Our service standards

We've developed a new set of service standards so that you know what you can expect from us. 

Our new service standards now include: 

• Repairs and Maintenance Service Standard
• Allocations Service Standard
• Anti-social behaviour (ASB) and Hate Crime Service Standard
• Customer Service Standard
• Domestic Abuse Service Standard
• Retirement Living Service Standard
• New home Service Standard
• Rents Service Standard
• Tenancy and Estate Management Service Standard
• Resident Influence and Involvement Service Standard

We're also currently developing our Caretaking Service Standard

Please contact us if you'd like to know more.