Consumer Standards
The Regulator of Social Housing's new standards and inspection programme came into force on 1 April 2024.
The Regulator's consumer standards and regulatory approach aim to deliver a well-governed social housing sector that provides quality homes and services for tenants.
The Regulator will now assess landlords like Nottingham City Council against the new consumer standards and hold us to account by carrying out regular inspections and scrutinising data on tenant satisfaction and repairs.
The four consumer standards are:
- Neighbourhood and Community Standard – Outcomes landlords must deliver in terms of engaging with other agencies (such as the Police and other council departments) so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes
- Safety and Quality Standard – Outcomes landlords must deliver about the safety and quality of tenants’ homes
- Tenancy Standard – Outcomes that social landlords must deliver about the fair allocation and letting of homes and how tenancies are managed and ended by landlords
- Transparency, Influence and Accountability Standard – This covers the outcomes landlords must deliver about being open with tenants and treating them with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account.
To help tenants and landlords understand what is expected under the consumer standards and how landlords might deliver the outcomes of the standards, the Regulator has published a Consumer Standards Code of Practice.
The people responsible for compliance with consumer standards at Nottingham City Council are:
Sharon Guest
Interim Director for Housing
Alison Brown
Director of Property Services
You can contact Sharon and Alison by email or by calling 0115 915 2222.
