Updating your UC Journal for the April rent change
***Please do not update your UC Journal for the April rent change until you've received your 'to-do' from Universal Credit on or after Monday 4 April***
We have written to all Nottingham City Council and Nottingham City Homes tenants to tell you about the increase in your rent payments from April.
All the rent you pay, is put towards improving the services we provide. More than nine out of 10 tenants think the rent you pay is good value for money. If you are struggling with your rent payments, please get in touch.
If you’re on Universal Credit, you will need to update the increase in your rent in April, or you could lose out on the difference!
Your rent will increase from Monday 28 March. If you don't report any changes to Universal Credit correctly, it could lead to delays in payments and your housing cost element will be underpaid.
From Monday 4 April Universal Credit will be sending a 'to-do' to all Universal Credit claimants (see example of this below). This will be personalised to your own circumstances. We are writing to all tenants to let you know your new rent and any eligible service charges. Use this information to up-date your to-do. If you haven't received a letter from us, please contact us using the details below.
Only report the changes to your rent when you receive your to-do on your Universal Credit journal.
Pictured below: an example of a to-do
For any questions relating to your new rent charges call the Rents Team on 0115 915 4920. For any other Universal Credit questions, call the Tenancy Sustainment team on 0115 915 4920, email us or text the word DOSH followed by your message for FREE to 80800 and we'll call you back (this might come up as an unknown number when we ring).