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Victoria Centre flats - Fire and emergency procedures

Victoria Centre flats - Fire and emergency procedures

VC Flats.jpg

Residents of the Victoria Centre flats live in a unique home – a village in the sky above one of the biggest cities in the country, with great facilities literally on the doorstep.

Living in the Victoria Centre brings with it certain considerations, particularly in light of safety for everyone in the building.  

The Victoria Centre has a Stay Put policy in place, in line with national guidance. This means that if there’s an emergency situation, an evacuation of the shopping centre, or a fire, you should stay in your flat (unless it’s your property that’s on fire - in which case you should raise the alarm and leave).

To keep in touch with us in the case of an emergency or a fire, follow us on Twitter, like us on Facebook or use your intercom to contact CCTV Control.

Please remember - your safety is everyone's priority in an emergency situation, and whether you're at home or elsewhere, the emergency services will be making decisions that will keep you safe from harm.

 

In case of an emergency

If you’re in your flat in an emergency situation, it's safe for you to stay there whether or not you hear an alarm, but be prepared to leave if you are told to do so. If you have medication or other items that you need to keep with you, get them together in a bag that you can take with you if you have to leave.

If you’re not in your flat but you’re in the building, go to your flat and stay there whether or not you hear an alarm - but be prepared to leave if you are told to do so, and again,have medication or other essential items ready to take with you if you have to leave. Please stay away from the windows in an emergency incident, as any blast may cause them to break.

Try and keep calm – the emergency services will be in control of the situation, and your safety is their priority.

If you're told to evacuate your flat, take the stairs to the fourth floor, then go out onto the roof garden through the nearest fire exit door (you’ll be able to either use your fob or break the tube on the door), then follow the exit signs to Glasshouse Street. On Glasshouse Street, make your way to the assembly point outside the White Hart.

If you're outside the building during an emergency, don’t try and go in - go to the assembly point on Glasshouse Street and await further instructions.


In case of fire

The Victoria Centre flats are built to be fireproof, and all the doors in and outside your flat are fire doors. This means that if the door to where a fire has started is closed, you have half an hour to get to safety – and the more doors between you and the fire, the longer you have.

If you hear the fire alarm and you’re in your flat,stay there but be prepared to leave if you’re told to do so. If you have medication or other items that you need to keep with you, get them together in a bag that you can take with you if you have to leave.

If the smoke alarm is sounding in your flat or you discover a fire in the flat, leave the building by the nearest stairs, closing all doors and windows behind you if it’s safe to do so, then dial 999. Take the stairs to the fourth floor, then go out onto the roof garden through the nearest fire exit door (you’ll be able to either use your fob or break the tube on the door), then follow the exit signs to Glasshouse Street. On Glasshouse Street, make your way to the assembly point outside the White Hart.

Do not:

  • ·Use the lift if there’s a fire. It could stop working, and you’d be trapped.
  • ·Re-enter the building unless you’re told to do so
  • ·Attempt to fight the fire
  • ·Warn other residents (The flats are fireproof and should contain the fire until the fire brigade arrive).