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Universal Credit

Universal Credit

Universal Credit logo

Universal Credit (UC) started to roll out in Nottingham from Wednesday 17 October.

It’s a big change from the way you currently get your benefits, because it’s a single monthly payment, paid once a month into your bank account – and you’ll have to pay your rent out of this payment. We want to do all we can to help you with the change and to make sure you’re able to always pay your rent first.

What is UC?

It’s a new benefit for those in and out of work. To be eligible you must:

  • be between 18-65 years old
  • have less than £16,000 savings
  • not be in full time education or training

It replaces the six benefits listed below - combining them into one monthly payment:

  • Income related Jobseeker’s Allowance
  • Income Support
  • Income related Employment and Support Allowance
  • Working Tax Credit
  • Child Tax Credits
  • Housing Benefits

From October 2018 anyone can make a new claim for Universal Credit. However, if you’re on one of the benefits listed above already you won’t have to, unless your circumstances have changed enough that you need to make a new claim for one of these benefits.

If you’re already claiming one of these benefits and your circumstances don’t change, the Department of Works and Pensions will invite you to apply for Universal Credit between July 2019 and March 2023. It’s really important that you respond to this letter within one month of receiving it or your benefits will stop and you could lose out.

How is Universal Credit different?

It’s fully digital. You’ll need an e-mail to be able to make a claim. Once you have a claim up and running you will have an account called a ‘journal’.

You will have to login in regularly and check your ‘to do’ list and complete any actions. You can also send messages and documents to your work coach as well as check the amount of Universal Credit you are due to receive that month.

You can do it on your computer, smart phone, tablet or you can get online at your local library or at the JobCentre.

We can help...

Our Tenant Academy runs regular FREE digital and IT courses to help you get the skills you need. Call us on 0115 746 9100 to find details of upcoming courses. 

One, single monthly payment

One of the big changes with UC is that you’ll get one payment of Universal Credit on the same day each month. If you are used to getting your money week to week, this will be a big change. You’ll have to learn to budget your money to make it last the month.

The Housing Element to pay your rent will be included in your monthly payment – and you must then put it aside to pay Nottingham City Homes. Your rent is your most important outgoing, as it keeps the roof over your head – so you must always pay your Rent First.

If you live with a partner you’ll get one monthly payment between you paid into one account.

We can help…

The Tenant Academy runs FREE budgeting courses to help you manage your money. Call us on 0115 746 9100 for details.

Claimant commitment  

You’ll have to attend the Job Centre and sign a personalised claimant commitment with your Work Coach. What’s in it and what the Job Centre will expect from you will be dependent on your circumstances, so make sure you tell them.

If you’re unemployed and able to work, you could be expected to look or prepare for work for 35 hours a week, depending on your circumstances.

Job-related activities that count towards your 35 hours can include:

  • searching for jobs
  • applying for jobs
  • travelling to interviews
  • visiting potential employers
  • meeting your work coach
  • activities to improve your job seeking
  • taking part in training courses

We can help…

We have an employability team that offer support and advice to help you to find a job. This includes practical support such as CV writing and interview skills, training opportunities and work experience. Visit our employability pages for more information or email them.

It has to be paid into a bank account

You will need a bank account to receive your monthly Universal Credit payment. It’s best to get a basic bank account that has no overdraft facility and will allow you to set up Direct Debits.

We can help…

Universal Credit is a big change. If you’re struggling and need advice, let us know. Our Tenancy Sustainment Team can help with benefits, debt, budgeting advice and opening a bank account.

Call on 0115 915 4920, email us or text the word ‘DOSH’ and your message for FREE to 80800.

We’ll also be doing lots on social media over the coming weeks – so make sure you like us on Facebook – search Nottingham City Homes.                                   

Find out more about universal credit by clicking here 

Download our Digital Universal Credit - get the facts leaflet.

Watch our short films

We've produced a number of short films about Universal Credit:

Introduction to Universal Credit

How is Universal Credit different?

Everything is going digital!

Claimant Commitment

What you need to get ready

How we can help