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Service charges

Service charges

The service charges you pay as a leaseholder cover minor, everyday repairs to your building’s communal areas such as re-bedding paving slabs, fixing gates, replacing bulbs, repairing leaks and unblocking drains. They also cover cutting the grass and maintaining flower beds, keeping the lifts working, and CCTV.

You can pay your service charge at any PayPoint outlet or Post Office using the barcode on the front of your invoice. You can pay it in one go or in instalments.

You can pay over the phone by calling us on 0115 915 4920. If you would like to discuss a payment plan, please call us on 0115 915 7410. The easiest way to pay is by direct debit – call us on 0115 746 9486 or email us

If you don’t pay, or you don’t agree repayment terms, we may take legal action against you. This may result in the loss of your lease, a County Court Judgement (CCJ) against you, arrears registered against your mortgage or property, or arrears sent to a debt collection agency for recovery.