Creating homes and places where people want to live

Emergency repairs

If your repair is on this list, you can report it over the phone 24 hours a day by calling 0115 915 2222.

  • Loss of power or lighting
  • faulty sockets, switches and light fittings
  • burglar alarm going off
  • smoke alarm bleeping or not working.
  • security lights not working in homes of older or vulnerable people
  • gas repairs if no heating or hot water
  • leaking pipes or radiators
  • boiler problems
  • partial loss of heating – more than three radiators
  • gas restarts following gas leaks
  • restart of boilers that have been cut off
  • any repair necessary to keep the property secure and weatherproof, including glazing and roof repairs.
  • repairs to toilets and flushes
  • blockages to sinks, drains and toilets
  • bath repairs, and replacements where there is no alternative washing facility
  • shower repairs, and replacements where there is no alternative washing facility
  • broken drains and repairs that will prevent rat infestation
  • leaks and running overflows 

We will attend to carry out emergency repairs out of hours if the issue is likely to cause serious health and safety problems, or structural damage to your home - so things like fire, total loss of heating, uncontainable leaks or burst pipes, complete or partial loss of power, or securing main doors or broken windows.

We aim to complete emergency repairs on the same day they're  reported where possible, or at least within 24 hours.