For repairs that are our responsibility, you can:
- Report your repair online - 24 hours a day, seven days a week
- Email us
- Report a repair over the phone between 7am and 9pm by calling us on 0115 915 2222
- In an emergency, click here
However you get in touch, we’ll need to know your name and address, your ‘phone number and details about the repair – remember, the more you tell us, the quicker we can help – as well as what time is good for us to come and see you about the repair, and whether you have any hearing difficulties or need some time to get to the door.
If the repair is our responsibility we’ll give you a reference number and arrange an appointment. Repair requests are put into groups according to how urgent the repair is. We charge for some kinds of repairs – we’ll let you know if you’ll be charged when you report your repair.