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Repairs operative in a van

We're committed to providing you with an excellent repairs service. 

Before reporting a repair, please first check if the repair is your responsibility. Click here to find out.

For repairs that are our responsibility, you can:    

  • Report your repair online - 24 hours a day, seven days a week   

  • In an emergency, click here  

  • Report a non-emergency repair over the phone between 8.30am - 5pm, Monday to Friday by calling us on 0115 915 2222          

However you get in touch, we’ll need to know your name and address, your ‘phone number and details about the repair – remember, the more you tell us, the quicker we can help – as well as what time is good for us to come and see you about the repair, and whether you have any hearing difficulties or need some time to get to the door.

If the repair is our responsibility we’ll give you a reference number and arrange an appointment. Repair requests are put into groups according to how urgent the repair is. We charge for some kinds of repairs – we’ll let you know if you’ll be charged when you report your repair.

Type of repairs

All repairs to council properties are handled by the Repairs Contact Centre. It is staffed 24 hours a day, every day of the year, so you can report a repair at any time.

Repairs that we charge for

Unfortunately, some people damage their home, either deliberately or accidentally. When repairs are needed as a result of this kind of damage, you may have to pay.

Repairs that are your responsibility

Under the terms of your tenancy agreement, you have to carry out some minor repairs and pay for them yourself.

Repairs and Maintenance Service Standards

Our Repairs and Maintenance Service Standards tell you how we will keep your home and neighbourhood in a good state of repairs, as well as your responsibilities as a resident.

Appointment times

More appointments at times more suitable to you. Find out more here.