Creating homes and places where people want to live

Tenants at the heart - help us to be the best

Involving you is a key commitment in our Tenants’ Charter and we want to make sure that we’re the very best at it – as the more you’re involved, the better our service will be.

We listen to your thoughts and ideas through surveys, focus groups and consultations and we have tenants supporting us in a wide range of roles, including Street and Block Champions, our Customer Excellence Panel and our ACE Tenant Services Inspector programme.

We’ve asked the country’s leading tenant engagement experts, the Tenant Participation Advisory Service (TPAS) to independently look at the way we do that – to make sure we truly are practicing what we preach and how we can improve the way we hear and respond to what our tenants have to say.

To help them to do that, we need your thoughts and views on what we're doing well, areas where we could improve and how we can become even better at involving our tenants and leaseholders in everything we do.

So, we're going to be holding a number of online sessions, over Microsoft Teams that we'd love you to take part in. Each session lasts no more than one hour, with dates and times as follows:

Thursday 15 July - 10am to 11am or 2pm to 3pm

Monday 19 July - 6pm to 7pm

Wednesday 21 July - 11am to midday

To get involved, email with your preferred date or text the word NCH followed by your name, address and preferred date and time for FREE to 80800 and we'll be in touch. Or you can call 0115 746 9100 and request a call back from a member of the Involvement Team.