Creating homes and places where people want to live

Nottingham on Call meets with Alex Norris MP

Nottingham on Call had the chance last week to meet virtually with Alex Norris MP to talk about their latest innovations and the progress they're making as a service.

Alex is the MP for Nottingham North and Shadow Minister for Public Health and Patient Safety.

Alex is already familiar with the development of assistive technology in Nottingham from his time as Portfolio Holder for Health and Social Care at Nottingham City Council. The team were delighted to be able to recap on this and share recent developments.

They spent time showcasing the current Nottingham on Call service provision, looking over the detail on their existing offer to 11,500 households in Nottingham and beyond, and talked through the out of hours call handling offer.

They then focused on Nottingham on Call’s latest service initiatives including the Nottingham on Call GO, the personal care alarm that enables customers to raise an alert in times of crisis wherever they are in the UK.

And they also covered the dedicated support for hospital discharge and re-ablement, which has supported more than 140 patients to leave hospital during the COVID-19 crisis and demonstrated real reductions in ongoing care costs. And they spoke about the ‘Safer Walking’ pathway, which enables vulnerable people to access their local community safely and independently.

Alex was also keen to learn about a number of initiatives that Nottingham on Call are currently progressing, including proactive care monitoring and video-based welfare checks. These have the real potential to enhance a person’s independence and outcomes, while delivering efficiencies to the health and care sector.

Following the meeting, Alex said: "Over the last decade I've watched Nottingham On Call evolve from an interesting concept, to one that is now a fundamental part of the lives of many thousands of Nottingham people.

“As technology continues to evolve and assistive technology fully enters the digital age, the possibilities extend further. From being able to use your pendants outside of the home, to activity tracking that will help turbocharge personalisation of care, the possibilities are endless.

“We're entering a period of greater integration of social care and health. This service should be an anchor part of this, allowing people to have their care needs met whilst living independent lives."

Steve Feast, Director of Housing at NCH said: “We’re very grateful to Alex for giving us his time to hear about our Nottingham on Call service and our plans for the future.

“Nottingham on Call is helping thousands of people to live independent lives and providing much needed peace of mind to family and loved ones.

“It has been an invaluable lifeline to so many, particularly over the last year as well as supporting the NHS to free up much needed hospital beds - enabling more than 140 people to be discharged safely from hospital and back to their own homes.”

To find out more about Nottingham on Call and how they could help you or your loved ones go to