Creating homes and places where people want to live

Keeping you safe - gas safety checks during the coronavirus outbreak

Our priority during the coronavirus outbreak is to keep you and our staff safe. Wherever possible, we’re minimising home visits to avoid spreading the virus.

However, guidance from the government says that we must continue to deliver our legal duty to carry out annual gas safety checks.

What you can expect

We’ll write to you at least 35 days before your appointment, to give you plenty of notice. When we write, we’ll give you an appointment date and time, and we’ll tell you how to contact us if you have any concerns.

We’ll then phone and text you a few days before the appointment, to remind you that we’re coming and answer any questions you might have.

When our gas engineers get to your house for the appointment, they’ll knock on your door, then step back two metres. They won’t be wearing Personal Protective Equipment (PPE) at this point. When you come to the door, they’ll ask questions about anyone self-isolating in your the home.

If both you and the gas engineer is happy that the appointment can go ahead, they will put on the appropriate PPE, and they’ll request that you go into another room while they carry out the check. This is for your safety and theirs.

The safety check will last around 40 minutes and you will not need to sign anything or handle any paperwork. Once the check is complete, the engineer will leave your home, and will remove their PPE ready for disposal.

All this will make sure that both you and our staff remain safe during these challenging times.

We really appreciate your assistance and understanding. If you have any questions or concerns, please contact us by email.