How to contact us
If you have a general enquiry our helpful Customer Service Team are available Monday to Friday from 8.30am to 5pm by calling 0115 915 2222. Or you can contact us by email.
For specific enquiries, just click into the relevant section below.
Housing Online - bid for properties or check your rent account
With Housing Online, you can bid for properties that you're eligible for, and you can check your rent account. Housing Online is growing and soon, it'll be the one stop shop for all your housing services.
It's completely secure and private - and it means that you can contact us at your own convenience.
To register for Housing Online click here. You'll need your email address and rent account number.
Report a priority or emergency repair
An emergency repair is one that needs doing urgently because there is a serious immediate risk to you or the property. Find out more about the types of repairs that are classed as priorities or emergencies.
Report priority or emergency repairs 24 hours a day, every day on 0115 915 2222.
Pay your rent
You can pay your rent using our automated payment line, 24 hours a day, every day by calling 0800 052 0173. You'll need your Rent Reference Number when you call.
You can check your rent account at Housing Online (you'll need to register first with your email address and rent account number).
To talk to us about your rent, or for support managing your money, call 0115 915 4920 between 8.30am and 5pm, Monday to Friday
We ask that you raise any issues with us early on. If something has gone wrong, we want to hear about it so we can put it right.
You can call us on 0115 915 7333, email us, or text FEEDBACK to 80800 for free, followed by your message, and we’ll call you back.
If you still want to make a complaint, you can complete our online contact form.
More information is available in our complaints policy leaflet.
Enquire about your tenancy or speak to your Housing Patch Manager
To enquire about your tenancy or speak to your Housing Patch Manager, call 0115 746 9555 between 8.30am and 5pm Monday to Friday, or email your local Housing Office.
Give us a compliment or leave a comment
Do you have an idea on how we could improve our service? Or has someone done a great job and you'd like pass on your thanks?
You can make a comment or leave a compliment by calling us on 0115 915 7333, email us, or text FEEDBACK to 80800 for free, followed by your message, and we’ll call you back.
Or you can complete our online contact form.
To tell us that your circumstances have changed
To tell us that your circumstances have changed, you can contact us by telephone, email or post.
- call us on 0115 746 9555 (between 8.30am and 5pm Monday to Friday)
- email us
- write to us at: Housing Office, Nottingham City Homes, PO Box 10658, Nottingham NG8 9NW
Contact the media desk
To contact the media desk at NCH, please call 0115 915 2222, give the name of your organisation, and ask to be put through to the press office.
Please note that this facility is only available to media organisations.
Company Registration Number: 5292636.
Registered Office: Loxley House, Station Street, Nottingham, NG2 3NJ.
Registered in England and Wales.