16 August 2018
Nottingham City Homes has held an event to thank its residents for their commitment to the city, after the UK Housing Awards named it Landlord of the Year for 2018.
Among the many reasons for this outstanding national achievement is the organisation’s commitment to tenant involvement, and putting customers at the heart of everything they do.
Resident representatives play a key role on the NCH Board and tenants have established a network of Street and Block Champions who are helping to build engagement within local communities.
The ALMO (arms length management organisation) also places a strong emphasis on its relationship with local tenants and residents associations (TRAs), regularly attending community meetings to address any local concerns and consulting on a range of community issues. NCH has supported tenant groups who want to carry out their own projects to improve their neighbourhood, and NCH staff have even helped volunteer in their own time.
To show their gratitude for tenants’ unending support, Nottingham City Homes’ Chief Executive, Nick Murphy and Chair of the Board, Malcolm Sharp, both donned aprons and served the afternoon tea to their guests.
NCH tenant of 20 years, Angel Dieckvoss, said: “I don’t expect there’s many landlords like ours. NCH has given me a huge amount of support, giving me a voice as a tenant, as well as supporting me to better myself. Those of us who are involved are here to give our honest opinions on services, to make sure we work together with NCH to make improvements and create an even better experience for our fellow tenants. This isn’t a ‘them and us’ relationship, it’s like being part of the wider NCH family.”
Nick Murphy said: “The event was an opportunity to thank all our involved tenants for everything they do to support Nottingham City Homes, our vision and values.
“We are here to create homes and places where people want to live, and support our customers as best we can. The event was organised to show our gratitude to our involved residents for the contribution they have made to us achieving the title of Landlord of the Year.”