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Customer Services

Customer Services


Please respect our staff.

We put our customers at the heart of everything we do. In return, we ask that you respect the people who work with and for us. We will take action against anyone who physically or verbally abuses our staff.

Our promises


We set high standards for our services, and our tenants and leaseholders have helped us create three promises to help us deliver a four star service.

Interpretation and Translation

We want you to be able to communicate with us easily, and understand everything that we tell you. We also want to understand everything that you tell us.

Compliments, comments and complaints

What to do if you want to tell us we’re getting it wrong, getting it right, or you just want to make a suggestion.

Equality and Diversity

We’re committed to promoting equality and celebrating diversity. We’re an organisation that reflects our diverse communities and supports all our staff to achieve their potential.

Housing Offices

Information about our housing offices. You can go them to pay your rent, get debt advice, discuss tenancy issues or allocations, and report anti-social behaviour.