Government letter to social housing tenants
The government has written an open letter to all social housing tenants. You can find the letter here.
At NCH, we are supporting a return to normal services over time where it can be done safely for staff and residents alike. We will always use PPE where needed, and practice social distancing. Here are details of our key services for you.
Maintenance and repairs
We are continuing to prioritise emergency repairs – you can find out more here. We're starting to look at how best to safely carry out routine as well as essential repairs. We are starting with external works and works to empty properties.
Gas safety checks
We have continued to carry out annual gas safety checks throughout the lockdown. There’s more information here.
Building safety
Your safety is our number one priority, so it’s important that we keep all our buildings safe. We are continuing to carry out all necessary safety checks, wearing PPE as appropriate.
Rent
We will always take a supportive approach to help people with their rent; no-one will lose their tenancy as a result of coronavirus. If you are struggling financially, please:
- get in touch with us on 0115 915 4920, email us or text DOSH to 80800
- follow our latest financial advice
- sign up to Housing Online
- set up a Direct Debit to pay your rent – do it online or call 0115 915 4920.
Anti-social behaviour
We will support you if you are suffering from anti-social behaviour. Please call us on 0115 746 9555 if you’re having problems.
Support for victims of domestic abuse
You can find help and support here.
Other help and support
If you need any other help and support at this time, such as shopping deliveries or help collecting medicines, please call 0115 915 5555.
Statement of compliance
Our statement of compliance with government guidelines on managing the risk of coronavirus is here.
Check our Coronavirus help and advice webpages for any updates and follow us on Facebook or Twitter for the latest information.