Creating homes and places where people want to live

Coronavirus and independent living communities

We have older and more vulnerable people in our independent living communities across Nottingham. Our priority since the start of this crisis has been to keep them safe and well, in line with the latest Government advice.

We want to make sure everyone is looked after, especially the most vulnerable.  We are promoting Nottingham City Council’s support helpline, 0115 915 5555 to anyone who needs help with getting medicine, food and household supplies. We are working with the Council and a range of voluntary groups to make sure that all our residents stay safe, well and looked after.

We’ve written to all our independent living residents about the special measures that we’ve put in place. We’ve also changed cleaning routines to pay extra attention to areas of high use and touch.

Home visits
We have suspended all non-essential home visits, to avoid contact. Instead, we’re phoning residents to carry out 'visits' and health and wellbeing assessments. 

Most planned activities in independent living communities have paused, to support the welfare of all residents. Where we can hold activities safely (e.g. outside) we are doing so, with social distancing in place. We've closed our communal areas, and we have advised residents to maintain social distancing. 

In line with current government guidelines, visitors to residents homes are permitted. Some of our residents are vulnerable, so we do ask that you wear a face-covering when passing through shared corridors and when in lifts.

Our staff will be available on the phone during normal office hours. Please use the mobile number you have for your Independent Living Co-ordinator.

You can still report emergency repairs on 0115 915 2222, and you can still call Nottingham on Call 24/7 in an emergency.

Health advice
The most up to date information health advice is on the NHS website. If you’re not online, please speak to your independent living staff when they call you, or call them if you have a question.