Creating homes and places where people want to live

Coronavirus help and advice

Coronavirus remains a serious health risk, so you should stay cautious to help protect yourself and others. 

For the latest official guidance on coronavirus:

If you think you may have coronavirus
Most people can no longer access free testing. However, if you have symptoms, try to stay at home and avoid contact with other people.

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties or a  loss or change to your sense of smell or taste.

Please remember - if you've booked an appointment for a repair or anything else and you're due to have a member of our team visiting your home, but you start having symptoms of the virus, you should let us know by calling 0115 915 2222 so we can rearrange your appointment at your convenience.

If you think you have the virus, or you're self-isolating, either voluntarily or on medical advice, please call us on 0115 915 2222 to let us know. 

Our priority remains to keep you safe
All our offices are closed to the public. We have continued to offer an emergency repairs service have now reintroduced other repairs. 

You can report repairs online. You must report emergency repairs by calling us on 0115 915 2222. We aim to respond quickly to all genuine emergencies and to attend to other repairs as soon as we can. 

If we do need to come to your home for essential works, such as gas servicing, we will maintain social distancing. We will ask you if you are self-isolating or displaying symptoms before coming into your home. Where it is needed our visiting staff have been provided with protective equipment to keep both you and them safe.

If you want to contact us about a tenancy or estate management issue please call us on 0115 746 9555 or email your local housing office team: 

St Ann's    

How you can help
Please follow all the NHS advice. Self-isolate if you’re in a high risk group. Tell us if you’re self-isolating or infected, and let us know if you need support. You can call us on 0115 746 9555 or email us. Stay home where ever possible, and if you must go out, maintain social distancing – stay two metres away from others. Wash your hands for at least 20 seconds when you get home. 

Paying your rent
You do still need to pay your rent. So if you are struggling financially we need to know. Please contact us straight away by calling 0115 915 4920, emailing us, or texting 'DOSH' to 80800. You can also help by: