Creating homes and places where people want to live

Leaseholders

We have around a thousand leaseholders across Nottingham. Leaseholders are customers who have exercised their right to buy their home, or who have bought it on the open market.

Leasehold properties are mainly flats. This is because as a leaseholder, you’re essentially buying the inside of the property - think of it as owning everything from the plaster on the walls inwards – but the outside is owned by Nottingham City Homes.

When you apply to become a leaseholder, you'll be offered a session with one of the members of the team. The session will cover the rights and responsibilities you will take on once you become a leaseholder, the possible extra costs that could occur and tips on how to get the most out of a lease.

This offer is free - you do not have to take it up but it might help you understand how the whole process works.

Leaseholders get most of the services that tenants do, including gas maintenance checks. We do charge leaseholders for some services.

If you’d like to find out more about being a Nottingham City Homes leaseholder, please email us or call 0115 746 9486.

Service charges for leaseholders

The service charges you pay as a leaseholder cover minor, everyday repairs to your building’s communal areas such as re-bedding paving slabs, fixing gates, replacing bulbs, repairing leaks and unblocking drains. They also cover cutting the grass and maintaining flower beds, keeping the lifts working, and CCTV.

You can pay your service charge at any PayPoint outlet or Post Office using the barcode on the front of your invoice. You can pay it in one go or in instalments.

You can pay over the phone by calling us on 0115 915 4920. If you would like to discuss a payment plan, please call us on 0115 915 7410. The easiest way to pay is by direct debit – call us on 0115 746 9486 or email us.

If you don’t pay, or you don’t agree repayment terms, we may take legal action against you. This may result in the loss of your lease, a County Court Judgement (CCJ) against you, arrears registered against your mortgage or property, or arrears sent to a debt collection agency for recovery.

 

Leaseholder responsibility for fire doors

We are responsible for managing fire safety in blocks of flats. By law, we must make sure that measures are in place to reduce the risk of fire and the spread of fire.

As a leaseholder, you own your flat front door, and it’s your responsibility to make sure it meets the required safety standard to delay the spread of fire and smoke. We regularly check with leaseholders to make sure their flat front doors meet the necessary fire safety standards.

In a worst case scenario, where a leaseholder refuses to comply with the standards, we can apply for an injunction to ensure the work is done.

You must have a fire door as the front door to your flat that is:

  • Made of material that will withstand fire for a minimum of 30 minutes.
  • Fitted with door closers, smoke seals and smoke resistant letter boxes.

You can check out our fire door FAQs here. If you’re not sure whether your door complies, or you’d like to talk to us about this, you can email us or call 07711 920062.