Home | Site map | Contact us| Work for us | Service standards

Common questions

This page should answer some of the quesitons you may have about decent homes work.

Question	Answer
What is the Secure Warm Modern programme?	All council homes should be to a ‘Decent HomesStandard’. Nottingham has a higher standard, known as Nottingham’s ‘Decent Homes Plus Standard’. The Secure Warm Modern Programme will bring all Council homes to this level by the end of 2013.
I have received a letter saying my home needs some work. What happens next?	See the map 'What's happening and where' which shows when each area of work is to be carried out in your part of the city. If you qualify for any work we will write to you closer to the start date and carry out the work on the date shown on the map.
My letter says my home currently meets the required standard. Does this mean that no work is required?	Yes. Some homes already meet the standard and will not require any works during this period.
My kitchen is 12 years old and in reasonable condition. The letter doesn't say I will receive a new kitchen on the current programme. Why not?	Your kitchen currently meets the standard. It is less than twenty years old and in a reasonable state of repair. This will be addressed under future planned maintenance programmes of work after 2013. Any repair issues should be reported as usual to the Repairs Contact Centre on 0115 915 2222, minicom 0115 915 1826.
Why am I not getting a new bathroom. It is in good condition but quite old - about 22 years old.	Your bathroom currently meets the standard so will not be replaced. For a bathroom to be replaced on the current programme, it must be over thirty years old or be in a poor condition. Any repair issues should be reported to the Repairs Contact Centre on 0115 915 2222, minicom 0115 915 1826.
My home has full gas central heating so why do you need to do more work to it?	We will be upgrading some heating systems with new controls and thermostats. Some homes will also require more loft insulation. This should help keep your home warmer for longer.
Will all my single glazed windows be replaced?	Yes. All single glazing (except outbuildings etc) will be replaced to double glazing. This will make your home more secure, keep the heat in and reduce condensation forming on the inside.
What about new doors?	Not all external or flat entrance doors will be replaced. Existing external doors will be replaced only if they are very old and in poor condition.
If I get a new kitchen, can I have more cupboards than the maximum stated?	There is a maximum amount of storage units we can offer. If you need or want more, we will pass on details of where you can buy additional units.
I have put down laminate flooring and fitted carpets in some areas of my home. Will I need to take these up before the works start?	These types of floor coverings are your responsibility. We will tell you which rooms we will be working in and expect you to refit these yourself once works are completed.
I have fitted blinds at my windows. Will I need to take these down before the work starts?	Yes. It is the responsibility of the tenant to remove and refit curtains and/or blinds at the windows in their home.
What should I do if someone wants to come into my home to discuss or carry out works but has no identity card?	If you are in any doubt who the person is do not let them in! In addition to our workforce, we will also be using partner contractors. Anyone who wants to come into your home must carry and display an identity card. You can also contact us on 0115 915 7060 (minicom 0115 915 7447) to confirm that the card is valid.
A member of my family has some special needs and requirements. Will these be taken into account during any works?	Yes. We have the ‘Helping Hands’ scheme which promises to give extra help and support to tenants that require it. Please see Helping Hands for more information.

Further information

Find a home with the Nottingham HomeLink scheme

one in a million