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Customer care - contact us

You can contact us and other organisations in a number of ways.

Have any questions?

• Use our on-line form to report any compliment, comment or complaint

Nottingham City Homes

Head office
14 Hounds Gate
Nottingham
NG1 7BA

• Find us on a map (Google)
• Directions to us by car and train

Customer resolutions team

Tel: 0115 915 7333

Customer service centre

General enquiries

Tel: 0845 330 3131
Text: FEEDBACK to 80800 followed by your message if you have a query on any aspect of our service. We'll call you back if you need us to. This is a free service.

Rents

Tel: 0115 915 4920
E-mail: rents@nottinghamcityhomes.org.uk

Repairs

Open 24 hours a day, every day
Tel: 0115 915 2222
Minicom: 0115 915 1826
E-mail: repairs@nottinghamcityhomes.org.uk

Housing Services Centre
Info Point
Nottingham Central Library
Angel Row
Nottingham
NG1 6HL

Area housing offices

• Get details of our area housing offices

Other help and advice

Why not contact us and we will try to help. Specialist contact details are available for each area of this site. Click on a link below.

• About us - how our company runs, our Board and committees, our mission and data protection
• Get involved - how tenants and leaseholders can get involved in their communities
• Find a home - our allocations policy, Nottingham HomeLink and homelessness issues
• Your tenancy - types of tenancies, your rights and responsibilities as a tenant, flats and caretaker services
• Paying your rent - where and how to pay your rent, benefits and household insurance
• Your repairs - day to day repairs, emergencies and rechargeable repairs
• Customer care - comments, compliments and complaints, equality and diversity and press releases
• Anti-social behaviour - how we deal with anti-social behaviour, domestic violence and hate crime
• Independent living - sheltered housing, Nottingham on Call Telecare system and aids to help you live in your home
• Improving your home - the Secure Warm Modern scheme for decent homes, improvements and how we deal with asbestos
• Leaseholders - understanding your lease and recharges for services for customers who have bought their flat from us

You can also contact us using the following details.

Nottingham City Council contacts

Nottingham City Council switchboard - 0115 915 5555

Housing Benefits section
Customer Contact Centre
Nottingham City Council
Central Library
Angel Row
Burton Street
Nottingham
NG1 6HP (for personal visitors)
Monday to Friday 8.15am to 5.30pm

Admail 3428
Nottingham
NG1 4XX (for benefit application forms)

Tel: 0115 915 4944
Minicom: 0115 915 4085
Fax: 0115 876 3131
E-mail: benefits.housing@nottinghamcity.gov.uk
Benefit fraud hotline:0115 915 5577.

Council Tax section
Nottingham City Council
Admail 3428
Nottingham
NG1 4XX
Tel: 0115 915 4851
Automated 24 hour service 0115 841 5550
E-mail: counciltax@nottinghamcity.gov.uk

Waste Management Section
Nottingham City Council
Tel:0115 915 2000

Department for Work and Pensions / Job Centre Plus
Tel: 0845 608 8528

Pension Service
Tel: 0845 606 0265