Creating homes and places where people want to live

How to contact us

If you have a general enquiry our helpful Customer Service Team are available Monday to Friday from 8.30am to 5pm by calling 0115 915 2222. Or you can contact us by email.

For specific enquiries, just click into the relevant section below.

 

Housing Online - bid for properties or check your rent account

With Housing Online, you can bid for properties that you're eligible for, and you can check your rent account. Housing Online is growing and soon, it'll be the one stop shop for all your housing services.

It's completely secure and private - and it means that you can contact us at your own convenience. 

To register for Housing Online click here. You'll need your email address and rent account number.

Report a priority or emergency repair

An emergency repair is one that needs doing urgently because there is a serious immediate risk to you or the property. Find out more about the types of repairs that are classed as priorities or emergencies

Report priority or emergency repairs 24 hours a day, every day on 0115 915 2222.

Pay your rent

You can pay your rent using our automated payment line, 24 hours a day, every day by calling 0800 052 0173. You'll need your Rent Reference Number when you call.

You can check your rent account at Housing Online (you'll need to register first with your email address and rent account number).

To talk to us about your rent, or for support managing your money, call 0115 915 4920 between 8.30am and 5pm, Monday to Friday

Complaints

We ask that you raise any issues with us early on. If something has gone wrong, we want to hear about it so we can put it right. 

You can call us on 0115 915 7333, email us, or text FEEDBACK to 80800 for free, followed by your message, and we’ll call you back. 

If you still want to make a complaint, you can complete our online contact form.

More information is available in our complaints policy leaflet.

Enquire about your tenancy or speak to your Housing Patch Manager

To enquire about your tenancy or speak to your Housing Patch Manager, call 0115 746 9555 between 8.30am and 5pm Monday to Friday, or email your local Housing Office.

Give us a compliment or leave a comment

Do you have an idea on how we could improve our service? Or has someone done a great job and you'd like pass on your thanks?

You can make a comment or leave a compliment by calling us on 0115 915 7333, email us, or text  FEEDBACK to 80800 for free, followed by your message, and we’ll call you back. 

Or you can complete our online contact form.

To tell us that your circumstances have changed

To tell us that your circumstances have changed, you can contact us by telephone, email or post. 

  • call us on 0115 746 9555 (between 8.30am and 5pm Monday to Friday)
  • email us
  • write to us at: Housing Office, Nottingham City Homes, PO Box 10658, Nottingham NG8 9NW

Getting involved

If you'd like to find out more about how you can get involved at NCH, support your local community, meet new people and develop your skills, call 0115 746 9100 or email us. 

Contact the media desk

To contact the media desk at NCH, please call 0115 915 2222, give the name of your organisation, and ask to be put through to the press office. 

Please note that this facility is only available to media organisations. 

Company Registration Number: 5292636.
Registered Office: Loxley House, Station Street, Nottingham, NG2 3NJ.
Registered in England and Wales.