How to contact us

Housing Online

With Housing Online, you can bid for properties that you're eligible for, and you can check your rent account. Housing Online is growing and soon, it'll be the one stop shop for all your housing services.

It's completely secure and private - and it means that you can contact us at your own convenience. 

To register for Housing Online click here. You'll need your email address and rent account number.

Report a priority or emergency repair

An emergency repair is one that needs doing urgently because there is a serious immediate risk to you or the property. Find out more about the types of repairs that are classed as priorities or emergencies. 

Report priority or emergency repairs 24 hours a day, every day
Call 0115 915 2222

Pay your rent

8.30am to 5pm, Monday to Friday

You can pay your rent using our automated payment line, 24 hours a day, every day by calling 0800 052 0173. You'll need your Rent Reference Number when you call.

Call 0115 915 4920
Email us

Enquire about your tenancy or speak to your Housing Patch Manager

8.30am to 5pm, Monday to Friday
Call 0115 746 9555 

Get involved

8.30am to 5pm, Monday to Friday
Call 0115 746 9100
Email us

Report a change of circumstances

Let us know if your circumstances change – for example, if your partner comes to live with you, or if your child leaves home.
Email us

Give us a compliment, leave a comment or make a complaint

8.30am to 5pm, Monday to Friday
Call 0115 915 7333
Email us 
Text FEEDBACK to 80800 followed by your message for free, and we’ll call you back

Press Office out of hours

Call 0115 915 2222 and ask to be put through to the Press Office
Email us

Who are we?

Company Registration Number: 5292636.
Registered Office: Loxley House, Station Street, Nottingham, NG2 3NJ.
Registered in England and Wales.