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Service standards

We have a range of service standard which tell you the kind of service you can expect from us.

Please click on the service standard you want to find out more about. They will appear as a pdf file which you can then print or save as you need.

• aids and adaptations
• allocations and lettings
• anti-social behaviour
• caretaking
• customer care
• equality and diversity
• estate and garage management
• leaseholders
• lettable standard
• new tenants
• nottingham on call
• racial harassment
• rent
• repairs
• sheltered housing
• tenancy management
• tenant and leaseholder participation
• what we expect of you

Service standards review

Please note: the documents above are currently being reviewed and some will be rewritten. We will put new ones on this site with dates as they are reissued.

You can also download the complete set of service standards