Creating homes and places where people want to live

How we’re responding to the coronavirus outbreak

The country is now on lock down. We’re working closely with Nottingham City Council and our priority is to keep both you and our staff safe. This letter includes information on the services we are still providing together with details of how to contact us online or by phone.

Our priority remains to keep you safe
We’re minimising home visits to avoid spreading the virus. All our offices are closed to the public. We’ve suspended our usual service standards for the duration of the outbreak. We will continue to try and maintain our emergency repairs service but we’re postponing other works including garden assistance to avoid unnecessary contact.

You can report routine repairs online. You must report emergency repairs by calling us on 0115 915 2222. We aim to respond to all genuine emergencies and log any other repairs to attend to when we return to our normal services.

If we do need to come to your home for essential works, such as gas servicing, we will maintain social distancing. We will ask you if you are self-isolating or displaying symptoms before coming into your home. Where it is needed our visiting staff have been provided with protective equipment to keep both you and them safe.

Your usual Housing Patch Manager may have been reassigned to other essential duties. If you want to contact us about a tenancy or estate management issue please call us on 0115 746 9555 or email your local housing office team: 

Aspley
Bestwood
Bulwell
Clifton
Radford
St Ann's    

How you can help
Please follow all the NHS advice. Self-isolate if you’re in a high risk group. Tell us if you’re self-isolating or infected, and let us know if you need support. You can call us on 0115 746 9555 or email us. Stay home where ever possible, and if you must go out, maintain social distancing – stay two metres away from others. Wash your hands for at least 20 seconds when you get home. 

No-one will lose their NCH tenancy because of coronavirus  
We know that this is a worrying time financially for many people. We will always take a supportive approach to help people with their rent: no-one will lose their tenancy as a result of coronavirus.  We want to offer real practical help right now. So for Nottingham City Homes (Council) tenants we are bringing forward the rent free weeks which we normally have later in the year to 6 and 13 April. This will help anyone experiencing immediate financial difficulties. You don't have to do anything however you pay your rent, including by Direct Debit. But if you are struggling financially please contact us straight away by calling 0115 915 4920, emailing us, or texting 'DOSH' to 80800. You can also help by:

Spread nothing but kindness  
Our tenants tell us that they are proud of Nottingham and where they live. Already we have seen incredible community spirit. We can all do our bit to help others through this outbreak.

Please check on your neighbours if possible, especially those who are vulnerable. You can do that by dropping them a text, giving them a call, or knocking on their door and taking two or three steps back so you’re an appropriate distance away.

If you are self-isolating and don’t have family, friends or neighbours who can help with essentials like picking up your medicine, delivering food or household supplies, phone 0115 915 5555 to be connected with community support and neighbourhood volunteer teams. 

We run Nottingham on Call providing 24/7 support for vulnerable Nottingham residents; we can provide vital assistance and reassurance during periods of self-isolation. If you think Nottingham On Call would be helpful for someone who’s elderly, vulnerable or isolated, or you would like more peace of mind for yourself, please call us 0115 746 9010 or email us.


Keep in touch
Government advice is changing daily and we are following their instructions to keep both you and our staff as safe as possible. If you have access to social media you can get the latest information and advice by following us on Facebook or Twitter . The City Council also have useful information on their website.

These are difficult times for all of us. Colleagues at Nottingham City Homes are doing their best to help, many volunteering with duties over and above their usual work. Please bear with us and be patient, and let’s all stay safe during the weeks to come. 

Yours faithfully

Nick Murphy
Chief Executive